Shipping policy
At Pure Science, we are committed to providing our customers with the best shopping experience, including prompt and efficient shipping. Please read our shipping policy carefully to understand how we handle order processing and delivery.
Order Processing
- Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays) after they have been placed. We strive to process your order as quickly as possible.
- Please note that same-day order processing may not always be available due to factors such as order volume and product availability. Contact us if you require expedited processing for your order, and we will do our best to assist you.
Shipping Times
- Shipping times may vary depending on your location, the shipping method selected, and the courier's workload. We partner with reliable courier services to ensure your order reaches you safely and in good condition.
- On request we can provide a shipping confirmation email with tracking information once your order has been dispatched. This will allow you to monitor the progress of your delivery.
- Please keep in mind that delivery times are estimated and may be subject to delays beyond our control, such as weather conditions, customs procedures, or high shipping volumes during peak seasons.
Estimated Delivery Times
- Standard Shipping: Estimated delivery within 5-7 business days from the date of shipment.
- Expedited Shipping: Estimated delivery within 2-3 business days from the date of shipment.
- International Shipping: Delivery times for international orders may vary significantly based on the destination and shipping method chosen.
Shipping Costs
- Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. Due to the product lines we offer, shipping costs are added to you invoice at the time of despatch.
- We may offer free shipping promotions on select products or order totals. Check our website for current offers and eligibility.
Lost or Damaged Shipments
- In the event that your order is lost or arrives damaged, please contact us as soon as possible. We will initiate an investigation and work with the courier to resolve the issue and ensure your satisfaction.
Questions and Assistance
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us.